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General

1.How long will it take to develop my online store?

The only truthful answer to this is “it depends”. It depends on the complexity of the store, whether a readymade theme is used or custom design is developed, whether data migration is required or system integration is involved. The list of these “whether” is endless. Respectively, development time can vary from a couple of weeks to several months. We do not make any hot-air promises and will provide you with an accurate project timeframe as soon as we know what your project objectives and requirements are. You can share your project details or schedule an online consultation using the form to the right of the page, and we will work out a timeline for your project as well as come up with a budget.

2.What is the typical project workflow?

The project workflow varies depending on project complexity and size as well as project management methodology applied. Large projects, due to a great amount of work, are delivered in iterations. As a rule, a project involves the following stages:
1. Requirements analysis and project planning
Our project manager (PM) works with you on determining project requirements. After the requirements are gathered, the PM along with technical system analyst plan a solution based on the requirements you provide as well as the budget and project timeline. Upon your confirmation you will receive a project implementation plan, and then the design/development stage starts. This stage also involves some legal issues like copyright and financial points.
2. Design
If you decide to create custom design instead of using a readymade theme (read
here about advantages and disadvantages of each option), our designer starts working on wireframes to visualize the placement of various elements of the site. Once the wireframes are agreed on, the designer creates mockups that after reviews, tweaks and approval get to the next stage.
3. Development
Development stage depending on your requirements may include Magento setup and configuration, theme installation or creation, backend-functionality development as well as data migration and content loading. If the workload is too high, the stage can be split into smaller sprints, so you can better follow the project progress.
4. Quality assurance
At this stage, the site is reviewed and tested by our QA engineers to make sure it runs smoothly across various devices and browsers. After all errors are corrected and all the improvements are made, the site is ready to go live.
5. Site launch and post-launch QA
This is the final stage of the project when the site is moved to a live server. After the launch our QA specialists check it once again to make sure that everything works properly, and no errors occurred during the launch process. If there are some, the development team fix those problems.
These are 5 major stages a regular project includes. However, in most cases the project does not end here. It’s followed by the sixth stage: support and maintenance when we regularly perform website health checks, updates and accomplish necessary maintenance tasks.

3.Who will I communicate with during the project?

At the very beginning, a project manager (PM) is assigned to your project (except you work directly with a designer/developer). The PM is not only responsible for project delivery but also is the person you can always get in touch with regarding any project-related issue.  

4.Do you offer support after completion of the project?

Yes. We offer both monthly support packages and hourly-based support on demand. Please, contact us to learn more.

5.How do you handle urgent situations?

Our support team works from Monday to Friday, 10am-8pm, UTC +2. Though we do not offer 24/7 support, we do our best to handle emergencies after business hours and during the weekend (in this case, doubled hourly rate is applied). All requests are responded in order of their appearance, however, truly urgent situations are prioritized (your site is down, payments are not working etc.).

For agencies

1.What technologies do you work with?

Our team is qualified to work with the following technologies: Shopping carts and CMS systems
1. Magento
2. WordPress
3. OroCommerce
4. OroCRM
5. Akeneo PIM
6. Shopify
Technologies
1. HTML5
2. CSS3
3. Java Script
4. jQuery
5. Angular JS
6. Node.js
7. Bootstap
8. LESS/SASS
9. PHP5
10. Zend
11. Yii
12. Laravel

2.What standards and methodologies do you follow?

Our developers work in accordance with industry standards and best Magento development practices. In particular, these are: 1. Magento standards
2. PHP Standards Recommendations
3. Zend 2
Depending on the project size and requirements, we follow whether Waterfall or Agile methodologies slightly modified to our internal needs.

3.Is your team certified?

We have 15 certified frontend and backend developers in the team.

4.What are the cooperation models you offer?

1. Fixed price.
We offer this model for projects with a well-defined scope and set requirements. It is best suited for small projects with the development period of 1-3 month, but can also be applied to larger projects split into iterations.
2. Time-and-material.
This is best option for projects with not defined or evolving requirements. The main advantage of this model is that you can add new requirements at any project stage.
3. Dedicated developer or team.
If you prefer to manage projects yourself, you can hire a developer or a team and work directly with them.

5.Do you provide white label services?

Yes. If you prefer not to disclose our team is involved in your project delivery, we can offer our white label services. If needed, we can sign a NDA agreement prepared by you or our team.

6.Can I try Magecom out on a small task?

Yes. It’s a good way to determine whether our company/developers are a good fit for you, so we do not mind you to try us out by assigning a small task.

7.Where are located your development capacities?

Magecom is a Magento ecommerce agency headquartered in UK with the development center in Ukraine. 

Magento-related questions

1.Why choose Magento for my ecommerce project?

You may wonder why we offer Magento for ecommerce when there are dozens of shopping carts available. The answer is simple: the platform is very flexible in terms of development and comes loaded with almost everything you need to run an effective online store. It has a well-thought-out catalog, customer and order management, multi-store functionality, flexible pricing rules, most popular shipping and payment services predefined, various marketing options and much more. If default Magento functionality does not completely meet your requirements, it can be extended by various extensions from 3rd parties or developed exclusively for you. Besides, Magento team improves the software constantly, so each time you upgrade to the newest version you get a more feature-rich and secure store.

2.What Magento Edition is better for my business?

There are two Magento Editions available: Magento Community and Magento Enterprise. The both versions are powerful and flexible and cover a wide range of features. However, there are some differences that may be vital for you. About those differences you can learn from our article “Differences between Magento Community and Magento Enterprise”.

3.What functionality does Magento include out of the box?

You can find an overview of Magento default features by following this link.

4.Where can I see the demo?

Below you can find links to frontend and backend areas of the latest Magento versions.
Magento 2
Magento 2 Frontend Demo
Magento 2 Backend Demo
Access data for backend demo: demo/demo123
Magento 1.9
Magento 1.9 Frontend Demo
Magento 1.9 Backend Demo
Access data for backend demo: demo/demo123

5.What are the advantages of Magento 2 compared to Magento 1.9?

Magento 2 is a completely rebuilt system, taking the core concepts, business features and tech functions from Magento 1, but with the new code structure and reimagined backend architecture. Here are some major takeaways:Better performance Built-in full page cache More user-friendly admin area Reimagined product creation process Improved checkout Built-in migration tool More streamlined export/import etc.Here are the demo sites where you can check both the platforms.
Magento 2
Magento 2 Frontend Demo
Magento 2 Backend Demo
Access data for backend demo: demo/demo123
Magento 1.9
Magento 1.9 Frontend Demo
Magento 1.9 Backend Demo
Access data for backend demo: demo/demo123

6.I run Magento 1x online store. Should I upgrade to Magento 2?

If you are satisfied with your current Magento performance and things are working fine for you with Magento 1, there is no urgent need to migrate to Magento 2. Magento 1 will be supported three years after the release of Magento 2, so you can keep using it for a year or two without a need to update. But if your site is outdated or you are not satisfied with its performance, it’s a good time to migrate to Magento 2. The new system has a built-in tool to ease the process of data migration. More about migration services you can find here.

7.Can I create multiple stores using one Magento installation?

Yes. Magento enables you to create multiple stores under one roof. More to it you can read in our article “Magento multi-store functionality explained”.

8.How many products can Magento handle?

Magento Community can handle from 50 000 to 500 000 products depending on the number of attributes and attribute sets as well as other product information saved in the database. If you plan to sell more than 300 000, we would rather suggest you to go for Magento Enterprise that was primarily designed for businesses handling a large number of products.

9.Can you integrate the new store with my existing systems?

The architecture of Magento allows to integrate it with most 3rd party applications. As long as your existing system has an API, it’s possible to integrate it with Magento whether by using an existing or developing a custom solution.

10.How can I implement B2B site on Magento?

Though Magento wasn’t created as a solution for B2B businesses, it’s pretty easy to turn Magento into an effective B2B store. How to do so you can read in our article “B2B ecommerce sites: implementing on Magento platform”.

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